Schedule of Services and Fees
Welcome to Chesbay Landscaping! We
will strive to provide you with quality services. If at any time you are not
completely satisfied with any part of the service we provide or you have any
questions, please feel free to contact our office at (757) 542-0017. You may
also speak to the crew leader directly; (s)he will be one of the lawncare
technicians servicing your property.
To insure we are providing the quality of service you expect, when
you receive your invoice, we will ask you one question- “Based on the service
provided today, how likely is it that you would
recommend our company to a friend or colleague?” Your feedback is private and will only be viewed by Jimmy, Chesbay
Landscaping’s general manager. Your feedback
is particularly important to us. Please take a moment to complete the survey to
let us know how we are doing.
Our full staff work hard to maintain our
scheduled service times. However, please know there are times when weather and
other unforeseen conditions may hinder a crew’s ability to service your
property as scheduled. Should this happen, your lawn is moved to a
priority status for the next service spot.
Your billing is set for online
invoicing. Please know there is a 3% online invoicing processing fee. If at any
time you wish to change your billing, please contact our office at (757)
542-0017 and we will take action to provide the billing service that best fits
Also, you may be eligible for special
discounts. We offer discounts to the following: Active-duty military, Gold Star
Families, Seniors, First Responders, and the LGBTQ community. If you would like
to see what discounts may be available for you, please call our office and we will
be incredibly happy to set that up for you as well.
Thank you and we look forward to a
happy business relationship with you.
Overgrown Lawn Charges
When requesting lawn maintenance service, it is especially
important that the length of your lawn is accurately represented in your
request. Chesbay considers grass that is 6+ inches in length to be
Overgrown lawns are fairly common in the outdoor
service industry. The most common cases for a lawn to become overgrown results
from a newly acquired property, a vacant property, an irresponsible tenant or
sometimes life just gets too busy and our lawn is the last thing we have time
for. All of these reasons are completely acceptable, and we are here to help
When requesting service, you will be asked
approximately how tall your grass is. Be sure to describe the height which best
represents your lawn. By placing your order, you are pre-authorizing all
necessary overgrown charges in order to service your lawn correctly and bring
it down to a manageable length. Rest assured, photo evidence will always be
required to ensure all overgrown fees are accurately accounted for.
6”-12” in height
the new rate will be +50% of the cut
cost. If the cut normally costs $30, when approved it will cost $45.
height the new rate will be +100% of the cut cost. If the cut normally costs $30, when approved it
will cost $60.
24” or taller in
height the cut
will be flagged as unserviceable and canceled. From here we will get you a quote to tackle the unruly lawn so that you can request future cuts with
So why exactly does Chesbay charge more for
Great question! Take this example: If red clay mud
were to get onto the carpet of your car and cleaned up immediately, you will
likely be able to pull all the red mud stain out, so it is no longer
noticeable. However, if you were to let the red clay mud sit on the carpet, you
will likely have to steam clean your carpet in order to completely pull out the
stain. Essentially, waiting longer requires more work to achieve the same end
The same is true with your lawn. Overgrown lawns
that have become unruly will need to be cut multiple times in order to bring
them down to a manageable length. Simply lowering the mower deck and cutting an
overgrown lawn once will not deliver an even cut. This process does not leave
lawns nicely manicured nor would our customers be incredibly pleased.
Servicing overgrown lawns causes a considerably
increased wear & tear on machines as opposed to servicing lawns that have
been regularly maintained. Best practice in cutting an overgrown lawn is to cut
it once with the deck at a high setting, cut it a second time at a lower deck
setting, and repeat that process depending on how long the grass has become in
order to achieve a finely manicured lawn post service.
Servicing an overgrown lawn can take two or three
times as long to cut compared to a lawn that has been maintained properly. When
a crew dedicates additional time to a property, the cost of labor also rises.
The same crew could have taken care of three properties in the time it takes to
service an overgrown lawn; like with any service, Chesbay’s pricing is modified
to reflect that.
How can I avoid an overgrown charge?
That is easy! Just make sure you are getting your
lawn cut regularly. You live at your home, so you know your lawn better than
anyone. Best practice is to order recurring service, so your lawn is well-kept
all season long without having to think about it! Recurring customers who have
been serviced by Chesbay within the previous week or two and do not skip
service appointments will never be charged an overgrown fee.
But I have a recurring service, why did I receive
an overgrown fee?
Non contract clients have the ability to Skip service
appointments an unlimited number of times and adjust their frequency during
high and low growth times of the year. Abusing these features will cause your
grass to grow wild resulting in extra charges.
Will I be charged a fee for canceling?
The following are scenarios in which a cancellation
fee is charged:
When a Service
Crew is in route to your property, and the job is canceled, a $5.00
cancellation fee is collected.
Service Crew has arrived at the property, and you have not canceled beforehand,
a $10.00 cancellation fee is collected.
If the Service
Crew arrives at the property and determines the property is unsuitable for
service. In this scenario a $10.00 cancellation fee is collected.
include but are not limited to:
dogs on the property
amounts of objects such as glass bottles, pet waste and other debris littering
access backyard is locked
lawn is burnt out / too short from the summer heat and cannot be serviced
without causing damage.
represented service request
preventing access to the entire service area
What happens if I’m scheduled for a cut and it
Luckily, all of our services are weather
permitting. The last thing we want to do is damage your property because of
poor operating conditions.
During weather events, customers who have made
requests from within the affected area will be put on hold until conditions are
suitable for the Service Crew to safely perform the work. In most cases our
office will contact you and advise you of your new service date. However, you
may always contact our office to see how long the delay will be.
If your property remains too wet to mow after the
weather has passed simply Skip your service until the following week so we can service,
the lawn when the risk of property damaged has been removed.
How much will it cost to have the lawn serviced?
Chesbay’s lawn mowing prices are calculated based
on service area size measured in square feet (SqFt) - in addition to our base
rate. Base rates can vary based on the demand in an area, our pricing stays
dynamic to our customer and provider ratio.
Using an in-office program, Chesbay will calculate
the size of your lawn in square feet. We will use this calculation to determine
the cost for your service.
If you only need the front yard, or backyard of
your property serviced, our base rate still applies to the cost of the service.
Snow Removal Services
Chesbay Landscaping offers pre-snow
event treatments and post snow event removal services on an as needed basis or by
contract. To schedule these services, contact our office at (757) 542-0017.
By scheduling services with
Chesbay Landscaping the Owner agrees to pay all invoices for requested services
and any additional fees upon receipt. If payment is not received with in two
(2) days following completion of service, Owner agrees to pay an additional
late fee of $25.00 for each week invoice remains unpaid. An overdue balance shall
interrupt all services. All fees and the overdue payments must be paid before
services of the Contract will be reinstated.
Service reinstatement fee
If services are canceled due to
an overdue account balance, a $15.00 Reinstatement Fee will be assessed
to the Owner’s account and must be paid before services can begin.
Returned Checks and Failed Credit
1. If a
check is returned to Chesbay Landscaping as a result of a closed account or due
to insufficient funds, Owner agrees to pay an additional fee of $250.00 civil
penalty plus $50.00 processing fee and $35.00 (or current bank charge amount)
for each return check. These charges shall be in addition to any late fees
which may be due as a result of the returned check.
2. If a
credit card transaction fails at the time of processing, Owner agrees to pay an
additional fee of $10.00 for each failed transaction.